Terms & Conditions 

Definitions

In these Terms and Conditions the following terms are defined as shown

The Company - Soletec Systems Ltd of Unit 10,Viking Road, Wigston Leicester LE18 2BL, registered in England Number 5705567

‘We' - has the same definition as the Company and is Soletec Systems Ltd

‘You' - means the person, or business that orders and purchases  goods and services from us as set out in our order confirmations, quotations  and sales invoices.

‘Customer' means the person or business that orders and purchases goods and services from us as set out in our order confirmations, quotations and ales invoices.

Terms - The Terms and Conditions set out, herein, which set out the Terms and Conditions under which the Company will transact business, sell and provide goods and services, purchase and acquire goods and services, trade and commercially operate with all customers, suppliers and third parties.

Goods - All goods and equipment scheduled in the company's price list and invoiced to a customer or the subject of a trial loan agreement

Price List - The Price List of the Company's products, goods and services as set out in its Information Pack.

Information Pack  -  The Company's corporate literature detailing its products, goods and services and incorporating Price Lists and Maintenance Data.

Authorised Representative - Any statutory director of the Company

Transactions

All orders for the Company's goods and services must be in writing and quoting the customers full title, address, communication data, VAT Number and their order number, our quotation number and other relevant references (if applicable ).

If the customer fails to provide a written order of its own composition (with all the appropriate data above included ) an order will be deemed to have been received by the Company in accordance with these Terms and Conditions if, the Customer signs and accepts the Company's official quotation or completes and signs the Company's own order form.

The Company will confirm to the customer an expected delivery date for goods and equipments and will discuss and confirm dates for initial set up and training. The latter will be scheduled for 3 days.

The Company has a standard lead time for delivery of goods which is 6 weeks from confirmed order. Goods in certain circumstances will be tailored to customer specification.

A deposit of 30% of the order value is payable at the time of placing an order unless otherwise agreed in writing.

A cancellation charge of 10% of the value of the goods element of a customers order is retained if cancellation is dated in writing 21 days from date of original order.

VAT will be charged at the rate ruling at the date of supply (if applicable). VAT will be charged to all EC customers at the date of supply unless the company is in receipt of a valid VAT number from the customer.

Pricing

All prices quoted in sales or marketing literature including our website and in any conversations with our staff are subject to confirmation in writing and are exclusive of VAT and all local taxes which will be chargeable at the rate fixed by UK legislation at the date of supply.

The company will issue to each prospective new customer a written quotation for its goods and services which will remain valid for a period of 30 days from date of issue.

Payment

Unless otherwise agreed in writing on the quotation all invoices are due for payment in full within 30 days of the date of the invoice. We may at our sole discretion extend the date for payment  or offer different payment terms or allow you credit terms and or a credit limit  based on satisfactory bank and commercial references. At its sole option the Company may cancel or amend any credit limit previously granted.

All payments are payable nett and no cash discount is offered unless agreed in writing.

We reserve the right to charge interest on any invoice which remain unpaid beyond the due date at the rate of 4% per annum over Lloyds TSB Bank plc base rate from time to time from the due date until the date of payment in full.

Unless agreed otherwise in writing on the quotation all goods and services will be invoiced in sterling and must be settled in that currency by the purchase of sterling by the customer. The customer will be responsible for the cost of payment and any cost of currency fluctuation that they may incur in the transaction.

Delivery

Goods and software will normally be delivered by mail or commercial third party carrier to the address given when you place your order. Delivery dates are given in good faith as an indication of the estimated delivery time and are not a contractual obligation to deliver goods or software or to perform services at the time stated. Time of delivery is not of the essence.

The Company will not be responsible for any damage or shortages in delivered goods or unsatisfactory work done and service that is not notified to the company by the customer within 14 days of the delivery date.

You are responsible for any shipping and carriage charges as stated on our invoice.

You are responsible, over and above, our invoice for any duty, import licences, demurrage charges or other delivery costs that arise following your importation from us of any goods and services to a country outside the European Union.

Returns

You must comply with our returns procedure (the details of which are available on request and which will be supplied to you with our information pack ) so that, where applicable licences or goods can be accepted by us for return or service provisions cancelled and associated credit notes issued.

Ownership

The ownership in any goods or equipment or in the case of licensed software, the media on which it is supplied, shall not pass to you until we have received full payment of the price plus VAT (if applicable ).

Each piece of equipment sold by the Company is identified by a Serial No and is specific. The company shall have the right to remove such equipment sold to a customer who has not paid for the goods and equipment by the 90^th day from date of the invoice or if the customer is declared bankrupt or is subject to insolvency proceedings.

The Company, will from time to time , enter into a ‘trial loan' with potential customers for the purposes of  assessing the operation of the company's equipment in situ in the customers premises. All goods and equipment will be scheduled in a ;'trial loan agreement and will remain the property of the Company throughout the relevant period. The potential customer shall be responsible for, and will insure against loss, damage and theft, all such goods and equipments lent to them under the ‘trial loan' agreement. The customer will be responsible for the costs of delivery and set up.

Risk

Risk in any goods or equipment or in the case of licensed software, the media on which it is supplied, passes to you on delivery (inclusive of the trial loan agreement referred to above ). You are reminded that our software programs are licensed to you (and not sold) subject to the applicable licence terms and you cannot transfer them to any other person.

The Company shall not be liable to the customer for any loss of data or information occasioned by the customer not correctly saving data within the systems or undertaking appropriate and regular back ups.

Warranty

The Company will replace any goods that are determined as faulty or not fit for purpose within thirty days of purchase.

Any service , work done or training given that is considered by the customer not to be satisfactory should be notified in writing to the company within thirty days. The company will review such written complaint and will negotiate with the Customer to either re provide the service, work done or training or otherwise resolve the complaint.

The customer must advise the company immediately if its goods or equipments supplied by the company are not working satisfactorily. The company will provide immediate support with two working days to remedy the problems or otherwise provide alternative goods and equipment to enable the customer to operate effectively.

Any warranty the Company gives herein will be null and void if the Customer makes any alteration, modification or otherwise interferes with the working of the goods and equipments or in any way changes the original specifications.

The Company warrants to the Customer only ,that any goods supplied by it, function in accordance with any specification provided in the documentation accompanying the goods, provided always that the Goods have been used strictly in accordance with the Company's instructions and, without prejudice to the generality of the foregoing, have been used correctly.

Save as herein provided, all representations, conditions, warranties or other terms whether expressed or implied or whether statutory or otherwise are hereby expressly excluded. Under no circumstances shall the company be liable to the customer or to third parties for loss ( including, but not limited to ,loss of profit or data ) damage or injury, in any event the total liability  the Company shall have to the customer shall not exceed the value of goods set out in the company's invoices.

In the case of goods not of the company's manufacture the Company will extend the customer the benefit of any guarantee, warranty or condition which may have been granted to the Company by the supplier of the goods and will take such steps as the Customer may reasonably require to enforce such rights but save as aforesaid no condition or warranty is given by the company in relation to such goods that are not of its manufacture.

The warranties in this clause in no way invalidate the statutory rights of the customer

Application

These Terms and Conditions apply to all contracts for the sale of goods to, or the provision of work and services for, the Customer to the exclusion of any terms and conditions specified by the Customer.

Our failure at any time or for any period to enforce any one or more of these Terms and Conditions shall not be a waiver of them or a waiver of our right to enforce such Terms and Conditions in the future.

Each of the above Terms and Conditions shall be read and construed independently of each other so that if one or more is held to be invalid for any reason whatsoever then the remaining Terms and Conditions shall continue to be valid. Further, if any Term and Condition is found to be void,but will be valid if some part of it were deleted,then such Term and Condition  shall apply with such modification as may be necessary to make it valid and effective.

No amendment to or variation of these Terms and Conditions shall be effective unless confirmed by one of our authorise representative in writing.

These Terms and Conditions are governed by English law and we and you submit th the jurisdiction of the English courts.